FAQ

WhiskyWhiskey is a curated selection of high-quality products that suit the whisky lifestyle. We namely specialize in earthly products such as wood, metal, glass, stone, leather, and cloth. We also curate products from around the globe. Our selections are designed for the bold. 

Your happiness is of utmost important to us. If you have a problem, we will do our very best to solve it. Simply send us a message at info@whiskywhiskey.co. You're family now. We are always here for you. Happiness guaranteed. 

Your online safety and security is our #1 priority. Our website is certified safe and is https secure. you can rest and shop easily knowing that any submission of personal information through the store is governed by our Privacy Policy (below)WhiskyWhiskey Privacy PolicyThis Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from whiskywhiskey.co (the “Site”).

WhiskyWhiskey ships to most countries around the world. 

Please note delivery times may vary according to destination country’s custom restrictions (we wish this does not happen). For some countries, delivery times may be longer than our standard indicated delivery time frame.
Shipping times are only estimates and unfortunately cannot be guaranteed. 

Order confirmation email will be sent to you after you have made a purchase from us and your payment is confirmed/successful. Shipping confirmation email is usually sent out in 2-3 business days after we have processed and shipped out your order. If you do not receive an order confirmation or shipping confirmation email for your order, it's likely they could have been marked as spam or you might have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at info@whiskywhiskey.co with your order number/ details and we will be able to check for you.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Additional non-returnable items:
To return your product, you should mail your product to: 1590 Wynkoop St. Denver Colorado US 80202. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@whiskywhiskey.co
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

WhiskyWhiskey will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@whiskywhiskey.co and send your item 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.